Free, Easy Returns from the UK and EU

For UK returns, click here to start a return. 

UK returns are processed with CollectPlus. We will send you a free return slip and all you need to do is stick the label to the package and drop it off at your local store. You can also track the status of your return online. 

For EU returns, please email customer-service@honestdepartment.co.uk to request a free return slip. 

RETURNS POLICY

Not 100% satisfied? We offer fuss free returns from the UK & EU. 

You have 14 days to request a return once you've received an item. 

Your item must be unused and in the same condition that you received it.

Please note we cannot accept returns on swimwear, lingerie, socks or tights. 

Your item must be in the original packaging and have the tags attached. 
Please include your proof of purchase with your return. 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once we have checked the item, you should receive a refund within 30 days. 
Shipping costs are non-refundable.